Frequently Asked Questions
Helpful answers to common questions about aged care services, funding, and support at home.
A qualified, experienced and caring staff member visits you regularly in your home to assist you with those tasks that you may need some support with, such as domestic chores, cooking, showering, nursing and Allied Health.
A variety of ways depending on your own situation – you can choose either private services and/or Government subsidised services for example under the Support at Home, Commonwealth Home Support Program (CHSP) or Home Care Packages programs.
Our care teams provide in home services in SE-QLD in the following regions:
- Sunshine Coast
- Caboolture Region
- Brisbane North
- Brisbane South
- Logan Region
- Gold Coast Region
- Gympie Region
- West Moreton Region
Yes, we can. If we do not have care staff in your area, we have quality partner organisations we work with who can provide the direct service delivery on our behalf across Australia, with All Aged Care remaining your approved provider.
Yes, we can. We have clients from 34 different countries and our staff speak 30 different languages. Our area of speciality is supporting multi-cultural clients, their families and their communities.
The cost of an All Aged Care home care package varies depending on what you need and your individual financial situation – are you a full pensioner, partly self-funded or a fully self-funded retiree. Budgets are prepared based on the services you need for your consideration and approval. Please contact us directly for more information on the costs involved for your own situation.
Yes we do offer private services, please contact us for an individual quote.
Yes, you can. From 27th February 2017, a home care package is portable, enabling the consumer (you) to take it with you to any approved home care provider in any location in Australia.
It is an assessment of your care and lifestyle needs which is carried out by a qualified person from the Aged Care Assessment Team, typically in your own home. They will find out what assistance you need, provide information on what level of Government support you can access and provide the ACAT approval for a home care package. All Aged Care provides support for you with this process, such as if language, cultural or other support is needed.
Yes, to be a provider of Government subsidised care the organisation must be an approved provider.
Yes we do. We have Ozpol Villa located in the suburb of Nundah, Brisbane. Ozpol Villa offers supported accommodation for people who are looking for 24/7 low care support and who still want to remain active and independent. Ozpol villa is particularly suited to those people sourcing a multi-cultural accommodation choice.
Yes, we can provide this overnight service along with other respite options such as providing short term respite during the day in your home, at our weekly day respite centre or short term at Ozpol Villa.
House Call Doctor is available after hours. They provide 100% bulk billed appointments. Call 13 55 66 or visit their website to make an appointment.